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Terms and Conditions

Effective from: 10 August 2026. These Terms replace any prior version of the Cloudrms Terms and Conditions published before that date. They govern every order placed on cloudrms.org and every use of the modules distributed through it.

1. Parties and scope

These Terms and Conditions (the Terms) form a binding contract between Cloudrms Pty Ltd, a proprietary limited company incorporated under the Corporations Act 2001 (Cth), ABN 47 856 234 891, ACN 654 789 123, with its registered office at 42 Pitt Street, Level 8, Sydney NSW 2000, Australia, represented by its sole director James Whitmore (Cloudrms, we, us or the Supplier), and any natural or legal person, whether acting as a consumer or in trade or commerce, who browses, orders, purchases, activates or otherwise uses any module distributed through the Cloudrms online shop (the Customer, the Buyer or you).

By ticking the acceptance checkbox at checkout, or by activating any module on an RMS Cloud account, the Customer confirms that it has read, understood and accepts these Terms in full, together with the Privacy Policy, the Cookie Policy, the Refund Policy and, where the Customer processes personal information through a module, the Data Processing Agreement.

2. Definitions

  • Module means any software extension, connector, plug-in, dashboard, API integration or automation script offered on the Cloudrms catalogue and designed to interoperate with a live RMS Cloud account through the official RMS Cloud API.
  • Order means the act by which the Customer validates its cart on cloudrms.org and expressly accepts these Terms.
  • Client Area means the authenticated area of cloudrms.org accessed by the Customer through a passwordless email magic link.
  • Subscription means the recurring monthly right of use granted for a module, invoiced in advance in Australian dollars (AUD) and inclusive of GST unless a valid ABN is supplied at checkout.
  • RMS Cloud Account means the licensed instance of the RMS Cloud PMS held by the Customer directly with RMS Cloud Pty Ltd or an authorised reseller.

3. Independence and non-affiliation with RMS Cloud Pty Ltd

Cloudrms is an independent third-party shop. Cloudrms is not affiliated with, sponsored by, endorsed by, controlled by or operated by RMS Cloud Pty Ltd or any of its parent, sister or subsidiary companies. The RMS Cloud name, the RMS Cloud logo and all associated marks are the exclusive property of their respective owners and are used descriptively for the sole purpose of indicating technical compatibility of the modules with the RMS Cloud platform. Nothing in these Terms creates a partnership, agency, joint venture, franchise or reseller relationship between Cloudrms and RMS Cloud Pty Ltd.

The Customer acknowledges that use of any module requires an active RMS Cloud Account, subscribed directly from RMS Cloud Pty Ltd or from a duly authorised reseller and paid for separately. Cloudrms receives no commission, kickback or referral fee from RMS Cloud Pty Ltd, and vice versa.

4. Client Area access — passwordless authentication

Access to the Client Area is granted through a passwordless magic-link workflow. The Customer requests a sign-in link by entering the email address associated with the Order; a single-use link, valid for fifteen minutes, is then delivered to that address. No passwords are created, stored or transmitted by Cloudrms. The Customer is responsible for keeping its email account secure, for revoking active sessions if a device is lost or compromised, and for notifying support@cloudrms.org without undue delay of any suspected unauthorised access.

5. Modules and Subscriptions

Modules are supplied as monthly Subscriptions, save where the catalogue expressly identifies a one-off perpetual licence (for example, the Legacy PMS Import, invoiced as a single fee). Subscriptions renew automatically on the anniversary of the initial activation date and may be cancelled at any time from the Client Area, without notice and without giving reasons, with effect at the end of the then-current billing cycle. No pro-rated refund is due on ordinary cancellation, subject to the Refund Policy and to the Australian Consumer Law.

Cloudrms may add, retire or replace modules from its catalogue at any time. Any material change to the technical scope, pricing or functionality of a Subscription already held by the Customer will be notified by email at least thirty (30) days before it takes effect. The Customer may terminate the affected Subscription free of charge before the change comes into force.

6. Order acceptance and formation of contract

The Order process is: (i) the Customer selects modules and validates its cart; (ii) the Customer supplies billing details and, where relevant, a valid ABN; (iii) the Customer accepts these Terms; (iv) the Customer confirms the Order and receives, within five minutes, a secure payment link by email. The contract is formed when Cloudrms receives confirmation of full payment. A confirmation email listing the modules ordered, the applicable GST and the total charged is retained by the Customer as proof of contract.

7. Prices, GST and payment

All prices are quoted in Australian dollars (AUD) and are inclusive of 10% GST unless a valid ABN is supplied at checkout, in which case the invoice is issued as a tax invoice with GST itemised in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). New Zealand customers are charged 15% GST where the Cloudrms turnover threshold under the New Zealand Goods and Services Tax Act 1985 has been reached. Payments are processed through our payment service provider; no card data is stored on Cloudrms servers at any time. Accepted methods are Visa, Mastercard, American Express and direct debit under the BECS scheme. Payment links expire seventy-two (72) hours after issue; an Order that remains unpaid at expiry is deemed cancelled and the cart released.

On payment failure, one automated retry is attempted on day 3 and a second on day 7. After three consecutive failures, the affected Subscription is suspended and the Customer has thirty (30) days to remedy the default before the account is closed.

8. API credentials — Customer responsibility

Each module is activated by supplying the Customer’s own RMS Cloud API key from the Client Area. The Customer is solely responsible for issuing, rotating and revoking that key from the RMS Cloud back office, for the security of the credentials, and for any use, authorised or not, that is made of them. Cloudrms stores API credentials encrypted at rest using AES-256 and transmits them only over TLS 1.3. The Customer authorises Cloudrms to call the RMS Cloud API on its behalf strictly within the functional scope of the active modules and for the duration of the Subscription.

9. Service level commitments

Cloudrms targets an uptime of 99.5% measured monthly, excluding scheduled maintenance windows announced at least seven days in advance, third-party outages beyond our reasonable control, and outages attributable to the RMS Cloud API. Where actual uptime falls below 99.0% in a given calendar month, the Customer is entitled to a downtime credit equal to 10% of the monthly fee for the affected module, credited to the next invoice, as further described in the Refund Policy.

10. Consumer guarantees under the Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies the consumer guarantees implied by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), including the guarantees that services will be rendered with due care and skill, will be fit for any specified purpose, and will be supplied within a reasonable time. Where a consumer guarantee applies and cannot lawfully be excluded, our liability is limited, to the extent permitted by section 64A of the Australian Consumer Law, to the supply of the module again or the payment of the cost of having the module supplied again.

11. Liability cap

To the fullest extent permitted by law and subject to section 10, the aggregate liability of Cloudrms arising out of or in connection with these Terms, whether in contract, tort (including negligence) or otherwise, shall not exceed the total amount actually paid by the Customer to Cloudrms for the affected module during the twelve (12) months preceding the event giving rise to the claim. Indirect, incidental, consequential and loss-of-profit damages are excluded to the extent permitted by law.

12. Term, suspension and termination

These Terms enter into force on the day the Order is confirmed and remain in force for the duration of any active Subscription. Either party may terminate for material breach that remains uncured for thirty (30) days after written notice. Cloudrms may suspend a Subscription with immediate effect where required by law, by a court or regulator, in the event of fraud, or where continued use presents a material security risk. Upon termination, access to the Client Area and to the modules is disabled and the Customer’s data is handled in accordance with the Privacy Policy and the Data Processing Agreement.

13. Cooling-off period

Where the Customer is acting as a consumer within the meaning of section 3 of the Australian Consumer Law and the module has not yet been activated, the Customer may cancel the Order within fourteen (14) calendar days of its confirmation by written notice to support@cloudrms.org and receive a full refund. This right does not apply where the Customer has expressly requested immediate performance and has activated the module before the fourteen-day period expires. This cooling-off period is offered in addition to the statutory consumer guarantees and is not a right of withdrawal recognised under Australian law generally.

14. Force majeure

Neither party is liable for any failure or delay in performing its obligations to the extent that the failure or delay is caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, bushfire, flood, epidemics, government action, general internet outages, and the failure of upstream providers including the RMS Cloud API. The affected party shall notify the other without undue delay and both parties shall use reasonable endeavours to resume performance.

15. Assignment

The Customer may not assign or transfer any of its rights or obligations under these Terms without our prior written consent. Cloudrms may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets, provided that the assignee assumes all obligations owed to the Customer.

16. Notices

All notices to Cloudrms must be sent to support@cloudrms.org with a copy to the registered office at 42 Pitt Street, Level 8, Sydney NSW 2000, Australia. All notices to the Customer are sent to the email address on file in the Client Area. A notice is deemed received on the business day following dispatch.

17. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia, in particular the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), the Electronic Transactions Act 1999 (Cth), the Privacy Act 1988 (Cth) and the general law of contract in force in that State. Any dispute arising out of or in connection with these Terms falls within the non-exclusive jurisdiction of the Supreme Court of New South Wales, Sydney, without prejudice to any mandatory rule of the consumer’s country of residence. Before commencing proceedings, the parties shall attempt to resolve the dispute amicably.

18. Amendments to these Terms

Cloudrms may amend these Terms from time to time. The revised version is applicable to Orders placed on or after the date of publication on cloudrms.org. The version in force on the date of the Order remains applicable to that Order, save for any mandatory legal provision that must be applied immediately. Where an amendment materially affects an existing Subscription, the Customer is notified by email at least thirty (30) days before it enters into force and may terminate the Subscription free of charge before the change takes effect.

19. Contact

Cloudrms Pty Ltd
42 Pitt Street, Level 8, Sydney NSW 2000, Australia
Director: James Whitmore
Telephone: +61 2 8756 3421
Email: support@cloudrms.org
ABN: 47 856 234 891 — ACN: 654 789 123
Bank: Westpac Banking Corporation, BSB 032-123, Account 456789012
Regulator for personal information: Office of the Australian Information Commissioner (OAIC).

Effective from 10 August 2026. Next scheduled review: 10 February 2027.